Staff Profile: Shari Goldston, MBA

Shari Goldston, MBA

Shari Goldston, MBA, says the best part of her job is getting to see the growth in GME learners – from the time they arrive until they move on or even become attendings at MedStar Health.

“Watching them come in as interns and they’re nervous. Everybody’s had that experience, right? When you start your first new job, and you want to do such a good job that you make yourself nervous. Then, to see them six months later, and they’re confident and they know what they have to do…Watching them go through that process is amazing.”

Shari has been in healthcare administration for 24 years and, except for a brief stint at another local hospital, has worked for MedStar Health in various roles since 2006.

The fact that Shari left MedStar Health only to come back a few years later, she says, is a testament to just how much she loves it here. “I love everything about MedStar. I left and came back, so that definitely tells you something.”

In her current role as Associate Director for MedStar Health GME, Shari manages the Finance Hub for the MedStar Health GME Consortium, which means she’s responsible for all things related to the consortium’s finances – for instance, billing, legal documentation and affiliation agreements, management of Medicare dollars, and the scheduling of rotators to work at each facility.

Integral to her success at MedStar Health has been her ability to network with different teams and other departments and realizing that people are there to help one another. “You don’t have to know it all. Asking for help from someone else helps you build relationships, and it helps you to connect and navigate the system better,” she explained.

Shari is excited to see how MedStar Health innovates and changes medicine for the better in the coming years. “I predict that we will continue to be innovative in research. I think technology is going to help us in more ways than we know. To work with the physicians that are learning those new innovative things right now, it’s exciting, and I can’t wait to see where we go.”

Shari’s enthusiasm for the unknown might explain her love of Halloween and mystery and thriller novels, too. Shari is such a fan of her favorite author, Stephen King, in fact, that some of her collection is even autographed and displayed in special cases. “It’s so much fun. Sitting on the edge of the couch…I’m like, oh my God, what’s going to happen next?”

Leader Profile: Dr. Carrie Chen

H. Carrie Chen, MD, PhD

H. Carrie Chen, MD, PhD

Carrie Chen, MD, PhD, chose to pursue pediatrics because it allowed her to think about health in a very broad way. The role you assume as a pediatrician, she explains, is so much more than curing or preventing disease. She says it’s about setting a foundation for a child to be healthy and successful over the course of their lifetime.

Although Dr. Chen is no longer practicing clinically, her background in helping others thrive has been a strength in her role as the Senior Associate Dean of Assessment and Educational Scholarship at Georgetown University School of Medicine. Dr. Chen oversees the development of curricula and assessment programs and provides leadership for medical student, resident, and fellow education. Dr. Chen is also a Professor of Pediatrics at Georgetown University School of Medicine and an Adjunct Professor of Medicine at the Uniformed Services University of the Health Sciences.

“When you think about children, there’s joy when they learn. People come to medicine because they have a passion for medicine. And in training, we sometimes suck the joy out of it, and it doesn’t have to be that way,” she said.

As an educator, Dr. Chen is always looking for better ways to do things and bring the joy back to learning medicine, asking questions like: Are there better ways to educate someone to help them reach their full potential? How can we make the educational experience a joyful one?

While much of Dr. Chen’s work directly impacts Georgetown University School of Medicine students, Dr. Chen notes that the close partnership with MedStar Health – where so many students go on to become residents – means that, “whatever we’re doing to make things better for our students will also make things better for all of our residents.” To further that work, Dr. Chen serves on the MedStar Health GME Consortium Graduate Medical Education Committee (GMEC).

Dr. Chen and others from Georgetown University also recently partnered with the Working Group for Racial Justice on a series of virtual workshops to educate faculty, fellows, residents, and staff on the basics and core values around creating equitable and inclusive learning environments. These workshops are meant to bring about systematic changes to address potential grading inequities based on student gender, race, or other demographics and combat deeply ingrained perceptions.

Dr. Chen says her talents for helping her students thrive, unfortunately, do not extend to caring for plants.

“I love plants. But I can’t keep any of my plants alive. I’m going to eventually kill off any plant that I bring home, and I keep trying,” she laughed. “Maybe if I actually studied and tried to understand the different plants and their individual needs, I’d have more success.”

People Profiles: Dr. Kathryn Kellogg

Dr. Kate Kellogg (Emergency Medicine)

Dr. Kate Kellogg (Emergency Medicine)

Dr. Kate Kellogg (Emergency Medicine) loves to create useful and functional things for other people – things that they might need and that make them feel cared about. That’s one of the reasons she really enjoys glassblowing, a hobby she picked up last year.

Though she admits, with such a fickle medium, things don’t always work out as planned: “It is humbling, and it is really good for a recovering perfectionist because it is very normal that half the things go on the floor.”

Prioritizing the needs of others – particularly their safety – is the focus of Dr. Kellogg’s work as well. As Vice President of Patient Safety and Infection Prevention, Dr. Kellogg is responsible for creating system-wide processes and standards that keep MedStar Health’s patients and employees safe. Over the last four years, much of that work related to COVID-19 as she led the clinical side of the system’s COVID-19 response.

In a teaching hospital where the learners are responsible for so much of the patient care, Dr. Kellogg emphasizes how important prioritizing the needs of MedStar GME’s residents and fellows is to her work. “They’re such a critical group to have invested in safety and also to feel supported by all of our programs,” she explains.

Last year, her team launched one such program called HRO 2.0. In Dr. Kellogg’s words, it aims to “bring everyone into the safety journey with their everyday work.” Residents and fellows can find HRO information and patient safety resources on the HRO Hub on StarPort, including the Safety Moment Library, information on SafetyNet, psychological safety, just culture, and more. The resources on the HRO Hub, including brief videos, one-pagers, and presentations, are meant to support our work and journey towards HRO 2.0.

Also allowing her to stay connected to MedStar Health GME and better understand the needs and challenges of residents is her role on the Graduate Medical Education Committee (GMEC), which she has served in for several years.

In all her interactions with MedStar Health GME, one thing she’s been struck by is how deeply GME leadership cares about its learners, something that is very important to her. “I feel very strongly about the people that we work with feeling included and honored and seen as people. I think that GME leadership really does everything they can to help every one of those 1100 learners feel like they are seen as people,” she says.

Another aspect of Dr. Kellogg’s work with residents and fellows that she is excited about is helping this rising generation of physicians adopt a new perspective when it comes to patient safety – to create a shift from the physician-centric mentality to a team and system approach. “I think that there’s so much opportunity there. And the way that we approach our work is going to be able to be really different going forward than I think it has been over the last 10 years.”

People Profiles: Dr. Munish Goyal

Munish Goyal, MD, (Emergency Medicine)

Munish Goyal, MD, (Emergency Medicine) almost decided not to go into medicine. He even briefly changed his undergraduate major from biology to business. That is, until an experience shadowing a retinal surgeon during the AIDS epidemic in Washington, D.C., made a lasting impression on him.

It was 1994 and he wasn’t enjoying his science classes, particularly organic chemistry (a sentiment many pre-med students likely can appreciate). Dr. Goyal’s father reminded him that organic chemistry was not medicine and suggested he spend some time with a physician before making a final decision.

Dr. Goyal began to shadow a retinal surgeon who was seeing patients with AIDS retinopathy at the Whitman-Walter Clinic. “Watching him balance his scientific knowledge with the humanistic component made me realize this is what I want to do. I want to be able to understand the content well enough that I can explain to someone without any medical background what was happening with their body.”

As an attending physician in the Emergency Department at MedStar Washington Hospital Center and a Professor at the Georgetown University School of Medicine, helping his residents and medical students make these same connections is what he enjoys most in his day to day.

“Highlighting to people why all of the time and energy that they spent in medical school matters – drawing connections real time between that first or second year of medical school pharmacology and physiology and what they’re seeing in front of them – it makes it so much more interesting and more relevant,” he explains.

MedStar Health GME provides a highly unique and interesting place to learn and make those connections, according to Dr. Goyal. Because MedStar Washington Hospital Center sees patients from a large portion of the Washington, D.C., metro area, residents can see and do so much more than they might in another hospital and often have the opportunity to treat conditions that are less common.

Dr. Goyal holds a number of leadership positions at MedStar Health, including Director of the MedStar Medical Student Scholars Program for rising 2nd year Georgetown medical students. He’s also Chair of the MedStar Health Research Institute (MHRI) Institutional Review Board, co-Chair of the MedStar Health P+T Committee, and Director of Faculty Education, Research, and the Section of Critical Care for the emergency medicine service line.

He credits his inspiring mentors, incredible  peers, and supportive wife as the things that have most helped him succeed at MedStar Health. And, at the end of the day, Dr. Goyal just really enjoys medical education.

“I like teaching. I get to be around residents and medical students, and they keep things fresh and interesting.”

Dr. Heather Hartman Hall

People Profiles: Dr. Heather Hartman-Hall

Dr. Heather Hartman Hall

Heather Hartman-Hall, PhD (Clinical Psychology)

Heather Hartman-Hall, PhD (Clinical Psychology) is a Baltimore Orioles fanatic. She almost never misses a game. As a lifelong Marylander, she’s always rooted for the team but really got into the sport when her son started playing and her daughter picked up softball. Dr. Hartman-Hall brings this same level of commitment and dedication to supporting those she cares about to her work as the Clinical Director of Behavioral Health Initiatives at MedStar Health’s Center for Wellbeing and as an Associate Program Director (APD) for the Internal Medicine residency in Baltimore.

“Our residents and fellows are amazing. I’m inspired by them every day. They’re an incredibly bright, dedicated, energetic group of people who have chosen to take care of people for a living. I feel so lucky to get to work with them,” she said.

As the Clinical Director at the Center for Wellbeing, Dr. Hartman-Hall supports the mental health needs of all MedStar Health associates, but she also serves as a liaison to the graduate medical education (GME) community.

“I work closely with GME leadership to make sure we’re being thoughtful about the particular needs of residents and fellows in our system, both from a mental health perspective, but also by helping them thrive,” Dr. Hartman-Hall said.

MedStar Health has long placed a high priority on supporting and encouraging wellbeing, but the COVID-19 pandemic really brought this work into focus. Thus, the Center for Wellbeing was born. This innovative program provides system-wide wellbeing resources, including a wide variety of offerings outside of strictly mental health support, such as financial wellbeing resources, backup childcare resources, coaching, and more.

“We think of [wellbeing] more holistically,” Dr. Hartman-Hall explained. “How do we create a well workplace? How do we make sure that our interactions with each other support wellness? We want to make sure that MedStar is a healthy place to work, as well as helping you be a healthy person at work.”

This is a mission that MedStar Health takes seriously. Especially for residents and fellows.

“One of the reasons we talk so much about wellbeing in healthcare and especially for physicians, especially for those in medical training, is that healthcare systems have not always done it well. Now we’re the culture of medicine, so MedStar recognizes that we must be an organization that promotes wellness and invests in our shared responsibility for wellbeing and professional fulfillment.”

On a local level, Dr. Hartman-Hall gets to put this work into action during her work as an APD. “It’s rewarding to be there in a moment when our residents need something to feel their best or to encourage them and get to watch them shine as they take care of patients.”

Importantly, Dr. Hartman-Hall knows that her colleagues share this dedication to supporting and caring for the wellbeing of residents and fellows – and each other.

“I’ve never felt like I’m doing this work alone.”

Shout Out! to the MedStar Team!

Shout Out! to the MedStar Team!

“I want to give a huge Shout Out! to the residents, fellows, attending physicians, nurses, and other associates who worked over the holiday weekend to care for our patients! I spent my Thanksgiving on a shift in the MedStar Georgetown University Hospital ED, and although it’s always tough being away from my family on holidays, the camaraderie among our team was palpable. We were in it, together.”

Jonathan Davis, MD, Physician Chair, GME

Shout Out! to the MedStar Health Baltimore Surgery residents!

Shout Out! to the MedStar Health Baltimore Surgery residents!

“The Baltimore Surgery team recently gathered together at my house for our annual holiday party. It was a great chance to get everyone together and spread some holiday cheer. I’m grateful for the opportunity to serve this great group as their PD.”
Maggie Arnold, MD, Program Director