January GME Town Hall Frequently Asked Questions (FAQs)
What is being done about the call rooms at MedStar Washington Hospital Center (MWHC) where computers and lights are not functioning?
The GME office has been doing daily walkthroughs of all call rooms at MWHC. While computers and printers in every lounge are functioning, there is a known issue with ports on the computers in the call rooms, which are actively being replaced by colleagues from our IT team. For any call room, computer/printer or lounge concerns, please e-mail WHC-GMEoffice@medstar.net, call 202-877-7227, or stop by the front desk.
Call rooms at MWHC are not always being cleaned. What can be done?
Environmental Services will not clean call rooms if there are personal belongings in the room or if it looks like the room is being actively used. We encourage you to put your personal belongings in the lockers that are immediately outside of the call rooms. For any call room, computer/printer or lounge concerns, please e-mail WHC-GMEoffice@medstar.net, call 202-877-7227, or stop by the front desk.
Is MedStar Health planning on increasing food availability at MedStar Georgetown University Hospital (MGUH)?
There will be more food options for MedStar Health associates, patients, and families at MGUH in the coming months. We recognize that this is a significant issue, and we are working diligently to improve the available options and reducing barriers to food on the hospital campus. There is currently food distributed to the house staff lounge on 3CCC on a routine basis and we are considering expanding distributions to the resident workrooms on the 3rd, 4th, and 5th floors. We are also considering turning some of the resident workrooms at MGUH into combined lounge/work rooms with tables, couches, and a fridge stocked with food. Please stay tuned for more updates soon.
Have the patient rooms on 4BLES been designated for a specific purpose moving forward?
Yes, that unit is undergoing a full renovation, and it will be converted to offices and meeting space, nursing space, and resident call rooms and workspaces. The resident call rooms should be operational in early March.
Have the computer workspaces/pods in the Verstandig Pavilion at MGUH been designated to specific specialties?
There are glass-enclosed team workrooms on the 3rd, 4th, and 5th floor that are open to anyone, including all of our residents. In addition, there are three rooms defined as resident-only workrooms on the far corner of the ICUs on the 3rd, 4th, and 5th floors. These resident-only workrooms are open to all house staff.
Will the Physician Concierge Program also help secure specialist appointments for residents?
The Physician Concierge Program is a benefit unique to GME. You can e-mail LafayetteConcierge@medstar.net and mention you are a MedStar Health resident or fellow to be connected with a Primary Care Provider (PCP). We will bring the feedback that we need additional access to specialist appointments back to the workgroup who helped set up the Physician Concierge Program, and we will develop a solution.
What is the Everyday App and what is its availability at each hospital?
Sodexo has an app called the Everyday app that allows you to order food in advance and save time by paying via the mobile platform. The app can be downloaded from your phone’s app store or by visiting Everyday.Sodexo.com. Find instructions on how to use the app and find hours and availability by hospital here.
- Sept 2023 Q&A
Can we please talk about resident cell phone numbers being shared in AmIOn?
As a result of your feedback and guidance provided by the GME Committee, we have decided to proceed with a three-month pilot program with AmIOn to better evaluate the unique needs of residents/fellows. Residents/fellows will not be required to enter their cell phone number in AmIOn at this time but are strongly encouraged to do so. As clinicians, you rely on data, and so do we. The GME Executive Team will analyze the data and learning provided by this pilot to determine next steps. For the three-month period October 1 to December 31, GME residents and fellows will engage in a pilot program to collect data and feedback. Please contact your Program Director and/or Program Coordinator to opt in to this pilot program.
If our cell phones are posted to AmIOn, will GME provide a cell phone stipend?
We will put consideration of cell phone stipends on our agenda as we approach the upcoming budget.
What is being done about the paucity of food options at MedStar Georgetown University Hospital (MGUH)?
Having access to healthy food is important. Right now, our priority is to provide enhanced food options and availability to residents and fellows (at no cost) in the lounges and in the ORs.
Will there be a new cafeteria at MGUH in the pavilion?
There are no plans for a dedicated cafeteria in the new MGUH pavilion. GME will continue to provide food for house staff and are exploring how to better serve you in this regard. We are also working on standardizing food stipends for all MedStar Health residents and fellows in the coming year.